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Cancellation Policy

Artisa Spa's appointment cancellation policy requires clients to provide 48 hours' notice to cancel an appointment and 24 hours' notice to reschedule. Late cancellation incurs a 100% service cost fee, while late rescheduling incurs a 50% service cost fee. Alteration requests must be made via phone or the spa's website. The spa has a no-show policy and a zero-tolerance policy for inappropriate behaviour. Clients must agree to abide by the policy when scheduling an appointment.

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